What Earns a Car Shipping Company 5-Star Reviews

There’s no real secret to five-star car shipping reviews. Read enough of them and the same few things come up again and again: the price didn’t change, someone answered the phone, the dates were honest and the car arrived the way it left. Here’s what earns five stars, what earns one, and how to tell real reviews from fake ones before you book.

What Five-Star Reviews Talk About

• The price held. The customer paid what they were quoted, with no new fees at delivery.
• A real person answered. Calls and texts got answers, and nobody had to chase an update.
• The dates were honest. If the window was tight, the company said so up front.
• The car arrived the way it left. A careful driver, a clean inspection and no surprises.

You can see it in our customers’ own words.

What One-Star Reviews Talk About

• The price went up after booking, often because the quote was too low for any carrier to take. See the bait and switch.
• The carrier never showed, or cancelled the day before. See last-minute cancellations.
• A cash demand at delivery that nobody mentioned before. See hostage vehicle scams.
• Nobody answered the phone once there was a problem.

Most of these start with a promise that was too good to be true: a price too low, or a date too certain.

What a Good Reply to a Bad Review Looks Like

The company’s reply often tells you more than the review does.

• Good: calm, specific about what happened, honest about what the company got wrong, and clear about how it was fixed.
• Good: an invitation to talk it through by phone, instead of an argument in public.
• Worrying: the same pasted reply under every complaint.
• Worrying: blaming the customer, or sharing their private details.
• Worrying: no reply at all, review after review.

For a checklist on reading reviews in general, see our customers’ reviews.

Signs of Fake Reviews

• A burst of five-star reviews in a few days, after months of nothing
• Short, vague praise with no details, like “Great service, highly recommend!”
• Reviewer profiles with a single review, or with reviews of businesses all over the world
• Perfect scores and nothing in between

Fake reviews are illegal. Since October 2024, an FTC rule bans fake reviews, reviews bought on the condition that they’re positive, and hiding negative ones. That doesn’t stop everyone, so read carefully.

How We Try to Earn Them

The plain way: a price a carrier will actually take, agreed in writing before pickup, and a straight answer if your date is tight. The reviews on our site are from Google, quoted word for word. If something goes wrong with your shipment, call us at (424) 453-1800 and give us the chance to fix it.

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